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Privacy Policy & Refund Policy

Last Updated: 25 April 2026

1. Information We Collect

Deep Smile Group ("we", "our", or "us") is committed to protecting your privacy. When you visit our website or purchase digital goods like our Source Codes or premium apps, we may collect automatically-provided information such as IP addresses, browser types, and your email address when explicitly provided during checkout or through our contact forms.

2. How We Use Your Information

We use your data solely to fulfill your purchases, provide customer support, and improve our services. We do not sell your personal data to third parties.

3. Payment Processing & Digital Products

All payments are processed securely by third-party providers (Razorpay). We do not store your credit card details on our servers.

4. Refund Policy for Digital Products

⚠️ 50% Partial Refund Policy

Due to the non-returnable nature of digital goods, we offer a 50% partial refund only. Since digital products (source code, templates, apps) cannot be physically returned once accessed or downloaded, a full refund is not possible. However, we understand genuine concerns and offer a fair 50% resolution.

How to Request a Refund

If you wish to request a refund, you must contact us within 7 days of your purchase using one of the following methods:

  • Option 1:Submit a refund request via the Support / Contact form on our website. Select "Refund Request" as your reason and describe your issue.
  • Option 2:Email us directly at [email protected] with your Order ID, registered email, and reason for your refund request.

What Happens After Approval

  1. Your refund request is reviewed by our support team (within 2–4 business days).
  2. If approved, 50% of your paid amount is returned to your original payment method within 5–7 business days.
  3. All reuse licenses, download links, and access permissions associated with your purchase are immediately revoked and expired upon approval.
  4. You are required to delete all copies of the purchased digital product from your devices and systems.

🚨 Legal Notice — Unauthorized Reuse After Refund

If, after receiving a 50% refund, a customer is found to have continued using, distributed, resold, or re-uploaded our digital product (source code, app, or template) in any form — this constitutes theft of intellectual property. Deep Smile Group reserves the right to take full legal action including but not limited to filing a DMCA takedown, notifying the Google Play Store / App Store of policy violations, and pursuing civil or criminal proceedings in the appropriate jurisdiction.

5. Non-Refundable Cases

  • Requests made after 7 days of purchase.
  • Products where the customer has already submitted or published the purchased source code to any app store.
  • Requests without a valid order ID or verifiable purchase record.
  • Service bookings (closed testing, consulting, publishing services) which have already commenced.

6. Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over the content and practices of these external sites.

7. Contact Us

If you have any questions about this Privacy Policy or wish to submit a refund request, please contact us at:

📧 [email protected]
📞 +91 78776 73397
📍 Hn 246, DSH 1.0 Building, Block A, By Pass Road, Kherli, Alwar, Rajasthan - 321606, India